In these terms and conditions, “we” “us” and “our” refers to By Zoe Marie.

Shopping
 

We have the right to cancel your order if:

• We do not receive your payment

• There has been a pricing, discount offer or products description error

• The ordered products are out of stock or discontinued

• Personalised products contain content that may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.

 

In any refusal, we will immediately refund your credit card/paypal for the total amount debited where your credit card has been charged.

 

International Orders

 

Import duties & taxes may apply upon receipt of international orders.

Duties & taxes are set by the Customs Authority of the destination country. Therefore it will be your responsibility to pay these charges if and when asked by authorities.

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Availability

We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 14 days. If we cannot dispatch an item to you within the 14 days you can request a cancellation and we will cancel the order and refund your money in full.

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Cancellations

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For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

 

However you cannot cancel your order if the product is personalised or custom made to your requirements.

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Please check your order during the order process and the confirmation email carefully as we cannot refund or cancel your order for personalised products which have been misspelt or you have changed your mind.

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Delivery

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We deliver worldwide. We will deliver your order to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify on the home page, however, we cannot guarantee dispatch on that day.

 

Dispatch times shown on the home page are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with Royal Mail or for larger parcels a tracked service at the discretion of us.

 

Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 30 days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 30 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date

 

Any parcel that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 30 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

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Returns

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No refunds on personalised products

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We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

 

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the parcel royal mail tracked.

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Our return policy does not apply to the refusal of delivery, return of delivery, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process.

 

If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

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Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

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